First of all, we apologise for any inconvenience caused if your application has been rejected.
Both local laws and regulations of the bank's home country and their individual Know-Your-Client (KYC) policies may differ, which means that your application may be rejected for various reasons. Some examples could be:
- The partner bank has determined that your ID document is not valid because it is illegible or due to other reasons.
- The personal data you provided at registration and is currently in our records does not match that of the ID documents provided.
- Your answers to the questions during the ordering process deviate from the parameters set by the bank and/or generate questions.
- You are a politically exposed person. Some banks do not accept customers with this type of designation, as they are obliged to take stricter investigation and identification (due diligence) measures with regard to the customer.
- If a partner bank asks for any additional documents to open your deposit account, these documents may not meet the requirements.
So what happens now?
In many of the examples described above, the problem can be solved with the intervention of our customer service. Please contact us so that we can review your options. Unless it is an unconditional rejection, you will be able to send a new application to the bank after the corresponding correction, if confirmed by our customer service.
When a request has been rejected, the funds are immediately available again in your Raisin Account.