If you forget your PIN, please contact our customer service team by phone or in writing. We will then send you a new PIN letter by post. This will usually take about two bank working days to arrive, but can take up to a week in some cases. You will subsequently be able to log in to the Online Banking System with your User ID and the new PIN. We recommend that you subsequently change your PIN.
Please note that your PIN must have between 6 and 16 characters and should contain a combination of letters, numbers and symbols if possible. Blank spaces are not accepted. For security reasons, you may not reuse any of your last 10 PINs.